From Missed Calls to 10% More Tours
and Immediate Investment Return

The Challenge: Missed Calls and After-Hours Inquiries

Core Event Center received over 80 inquiries per month, so interest wasn’t the issue. Keeping up with communication was the challenge.

Core Event Center quickly identified the main issues:

• Missed after-hours calls resulted in lost opportunities.
• Follow-ups depended heavily on staff availability.
• The team was spending hours managing repetitive communication instead of focusing on closing deals.

Previously, the event center was using another solution to handle calls, but it was rather limited. It did deliver messages but, unfortunately, lacked advanced email and text capabilities.

The goals were clear: faster responses, consolidated communication, and no lost leads. The question was how to achieve them.

Why Breezit AI

When Joey started to check out various AI solutions, he didn’t want to experiment with new technology. Instead, he wanted to fix a real operational gap.

Breezit AI stood out from the crowd because it combined AI phone answering, email, and texting in one platform. The tool didn’t simply deliver messages, but also actively handled conversations.

Breezit AI was more advanced with emailing and text features. The previous system would just give us messages.

The ability to customize responses was of great significance. As soon as the Core Event Center team worked through setup and provided all the needed information, the workflow became extremely smooth and reliable.

The Solution: One Platform, Immediate Responses, Booked Appointments

With Breezit AI in place, Core Event Center no longer relies on manual follow-ups:

• All website inquiries are answered instantly.
• Appointments and tours are scheduled directly into the calendar.
• Text and email conversations are consistent.
• No lead slips through the cracks.

The AI handles first contact and scheduling, while the team focuses on higher-level conversations and closing bookings.

And that’s not all. Joey also worked closely with Breezit AI to integrate workflows with their catering and events calendar through their POS system.

The Results: 10% More Tours and Real Revenue Impact

Since implementing Breezit AI, Core Event Center has seen up to a 10% increase in tours booked. The best news is that the increase has already translated into revenue.

We already have quite a few events confirmed from the appointments Breezit AI set up, which represents roughly $3,000 in revenue and immediately paid off the investment into Breezit AI.

Beyond financial gains, the time savings shouldn’t be overlooked either. The team estimates saving approximately five hours per week. This time was previously spent chasing missed calls and manually responding to inquiries.

A Practical View on AI in Event Sales

Like many operators in the wedding industry, Joey approached AI with caution. There was some uncertainty around whether AI could communicate effectively with customers. However, as soon as the initial setup was done, that concern disappeared.

The AI doesn’t replace the team, though. It helps the Core Event Center team to ensure that no inquiry waits and no opportunity is missed.

Once we worked out the kinks and provided the information we wanted to be sent to clients, the workflow has been exceptionally smooth.

What’s Next

Breezit AI is now a core part of Core Event Center’s sales workflow.

As inquiry volume continues, the team is looking to expand its capacity and minimize the administrative load. It’s no wonder Core Event Center will continue to leverage Breezit AI for customer-facing communication, automated tour scheduling, and professional follow-ups.

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