How Brook Hollow Winery Increased
Tour Bookings 75%

The Challenge: Making Sure No Leads Are Missed

Brook Hollow Winery is a family-run winery and event venue in the beautiful Delaware Water Gap region. The winery is famous for its intimate, romantic setting, which is one of the reasons why it always receives a lot of inquiries.

For Brook Hollow Winery, as for many venues, the issue wasn’t generating interest. The challenge was capturing and converting that interest consistently.

Managing inquiries manually meant response times were inconsistent and largely depended on team availability. Jessica wanted a reliable way to guarantee that every lead received a professional response on time and that meetings were booked easily without adding more operational complexity.

We were looking to capture leads and book appointments more efficiently and consistently.

Why Breezit AI

Jessica approached AI with a practical mindset. Her priority wasn’t automation for the sake of automation. A reliable, clear, and professional tone across every interaction was the key.

Breezit AI stood out because it could handle conversations really well. AI messages were not templated and felt personalized. The AI understood questions correctly and gathered the right information before moving conversations forward.

The AI is very thorough, acknowledges prompts well, and addresses concerns in a personalized manner.

If the AI ever encounters a question it can’t confidently answer, it doesn’t start guessing. It escalates the conversation to the team. The AI is also a quick learner – it remembers past interactions to improve future responses.

The Solution: Prompt Replies & Reliable Follow-Ups

Brook Hollow Winery can’t imagine a day without Breezit’s AI Sales Assistant, and these are a few reasons why:

• Breezit AI answers every inquiry immediately.
• Conversations are professional and on-brand.
• The AI schedules all the meetings.
• Follow-ups never fall through the cracks.

Breezit handles the initial communication, while Jessica and her team step in to solve more complex issues.

The Results: More Meetings, Less Manual Effort

How about the impact of using AI, you ask?

Since implementing Breezit AI, Brook Hollow Winery has seen a 75% increase in meetings and calls.

The amount of meetings and calls booked has increased significantly since using Breezit.

It’s not only about bookings, actually. The quality of communication improved as well because conversations have become clearer, better organized and more consistent.

Onboarding and Ongoing Support

The initial setup did require some input from the Brook Hollow team but the overall onboarding process was smooth and well-supported.

Arturas took a lot of the information we provided and did the majority of the setup for us, so going live was a quick transition.

When something didn’t work exactly as expected, which happened very rarely, support was fast and collaborative. Issues were addressed quickly and professionally. Feedback mainly consisted of areas for improvement, most of which could be implemented right away.

If an immediate fix wasn’t available, it was escalated and typically resolved within days—often even hours.

A Confident Approach to AI

For Jessica, Breezit AI isn’t just a tool. It’s a real partner of her business.

We truly love the AI capabilities Breezit brings to our business and are excited about the future upgrades.

While Breezit manages inquiries and scheduling, Jessica’s team can focus on delivering the warm, personal experience Brook Hollow Winery is known for. And the best thing is that the team knows that no lead is left behind.

What’s Next

Brook Hollow Winery continues to grow, and Jessica is determined to keep using Breezit AI. Faster responses, more booked meetings, and reliable follow-ups ensure the business is set up to capture more exciting opportunities.

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